PRIVACY POLICY
1. Introduction
Alicia Ray Wellbeing is committed to protecting your privacy and complying with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy outlines how we collect, use, and protect your personal data.
2. Information We Collect
We may collect and process the following personal information:
- Personal details (name, email, phone number, address) when you book an experience or contact us.
- Health information (if provided) to ensure safe participation in our sessions.
- Payment details processed securely by third-party payment providers.
- Marketing preferences, if you opt in to receive updates.
3. How We Use Your Information
We use your personal data for the following purposes:
- To process bookings and payments.
- To provide services and communicate important information about your experience.
- To ensure participant safety, where applicable.
- To comply with legal obligations.
- To send promotional materials if you have given consent.
4. Sharing Your Information
We do not sell or rent your personal data. We may share it with:
- Third-party service providers (e.g., payment processors, email services) who process data on our behalf.
- Legal or regulatory authorities if required by law.
5. Data Security
We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.
6. Your Rights
Under UK data protection laws, you have the right to:
- Access the personal data we hold about you.
- Request corrections to inaccurate or incomplete data.
- Withdraw consent for marketing communications.
- Request deletion of your data in certain circumstances.
7. Data Retention
We retain your personal data only for as long as necessary for the purposes outlined in this policy or as required by law.
8. Contact & Complaints
For privacy-related queries, you can contact us at hello@aliciaray.uk. If you have concerns about how we handle your data, you can also contact the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.